1. Download our return slip. Print it out. Fill it out. // Download here - walk in love. return slip
2. E-mail Lex at firstname.lastname@example.org, send her a message in the chat bubble at the bottom of the page, or fill out our contact form for a return shipping label. In order for us to issue a return label for your package, we need to know the following information. (Please include this info in your email of contact form submission.)
- Your Name
- Order Number
- What item you are returning
- What item you are exchanging the return for
3. Lex will e-mail you back with a return shipping label. Print this label out.
4. Package up your returns or exchanges along with your return slip. Then attach the shipping label onto your package. Drop it in the mail!
5. Once we receive your package, we will refund you your purchase if it's a return, or ship your new items if it's an exchange! If the item you've selected for your exchange is no longer available, we will email you again to make changes.
6. We all live happily ever after and probably become best friends!
7. Please note that if we are sold out of the item you are exchanging for we will refund the purchase.